IT Expert Voice

Making any kind of internal IT change to improve your organization’s productivity means changing what some people in your organization know about and do. We think IT people are great at handling change, but when change impacts their work, they react as people first and IT practitioners second.  Manage the human side of change to make sure you get the productivity improvements planned.

Improving IT productivity has many faces:

• Moving the development process to the Agile Software Development approach to provide business solutions faster
• Implementing new help desk software to enable IT staff to answer more calls and provide more answers
• Implementing new systems management software to make patch management or systems monitoring more efficient
• Adopting the ITIL approach to improve service and get staff working better together
• Upgrading the enterprise to a new operating system

Add your own improvement initiative to the list! All these efforts are designed to make IT more responsive and IT staff more productive and effective. No matter what goes on your list, it’ll involve changing the tools, practices, or behaviors of your IT folks. READ MORE